“Thank you for your service to us. We appreciate the work that it took to get us up and running and so far everything has been great. The machine is certainly an asset to our team!
We really appreciate that we can pick up the phone and call anyone on your team to come and check out the machine to be sure we don’t lose any productivity. It is awesome and we appreciate it.”
“Our company has worked with Robert [Rainbow] at Electronic Business Machines for several years now providing our company copiers and multi-function devices and I can’t say enough about the service we have received from the company. We originally went with Electronic Business Machines because we wanted an alternative to calling 800 numbers and leaving voicemails for service and supplies, we wanted to be able to call a local company at a local number where someone always answers the phone. We wanted the company that regardless of how many machines we had we were treated like a large client and that’s exactly what we got with Electronic Business Machines. Most companies stop the customer service as soon as the sale is made but Robert makes a point to touch base throughout the year to ensure the service level is where it needs to be.”
“Just wanted to let you know how much we appreciated your repair teams quick response yesterday. We called about 9:00 with a copier problem. Your tech was out in the morning and serviced both machines at the same time. Just wanted you to know we appreciate the good service you and your people provide us.”
“Wanted to send you a note on paper complementing [your technician] on both his personal customer service and his technical skills. I have met a lot of printer technicians over the years and he is by far the most affable of them all. We really appreciated his courtesy and knowledge and would highly recommend him to our associates who need inkjet service.”
“I just wanted to take a minute to say thanks for the great service you provide to us. As you know we are in the middle of tax season and our copiers you provided to us are our lifeline to getting our work done. Earlier this week we noticed an issue with one of them leaving a line on our copies. Lindsay called for service and your repair man was out immediately. It turned out we needed a new drum for the machine. The part wasn’t available that day but first thing the next morning your person was out replacing the part and we were back in business.Thank you very much!”
“It has been a pleasure working with you and your staff. We are blown away by the functionality of the Canon equipment. In addition, your staff have been super at customer service.
What a positive experience!”
“We have made the decision to move forward with the acquisition of the Canon. The Canon was the favorite among my end users, based mostly on ease of use. I also felt that EBM would provide us with a high level, and quality, of customer service.”
“As the owner of a local Engineering Consulting Firm, I have leased the Canon imageRunner C3200 from Electronic Business Machines for approximately a year. I have never experienced a jam when I have been printing and copying on both sides of the paper. I have found the Canon imageRunner to be very reliable. I would also like to point out that Mr. Richard Schlosser and his company have treated me very well. Electronic Business Machine’s service technicians are very reliable too.”
“Our firm has conducted hundreds of customer satisfaction surveys. Based on a November 2004 survey, the Electronic Business Machines’ sales staff scored an exceptional customer service rating. Compared to scores of other service organizations, they were unusually high. The service team also scored very high rating.”
“I am a sole practitioner attorney in Edmonds. Several years ago I discovered EBM when it was necessary for me to replace my outdated copier. Everyone I’ve dealt with at EBM has been exceptionally knowledgeable about available products, as well as very friendly. The level of service is extraordinary. Recently a client experienced a great deal of difficulty in receiving faxes from me. Dave Schlosser spent a great deal of time working to resolve the problem until it was determined that the problem was in the phone lines, not with either fax machine. As a sole practitioner service and reliability are extremely important to me. EBM has a customer for life in me.”
“I just wanted to say thank you for your fast service to fix our copier over here on Whidbey Island last Friday. It was assuring to know when our copier was down we were able to get service quickly. I was so happy and thankful. Thanks again for the extra mile that was taken – it is hard to believe how dependent we become on our copier. Pete did an outstanding job representing your company in the field!”.
“I hope you know how much we appreciate you and your staff who have kept us in operation over the years.”
“Electronic Business Machines is a great supporter of non-profit organizations and it is due to companies like yours who help us in the weakest of economic times.”